If your product is defective or not working properly, let us know and we will send you a replacement product.
Items that have been purchased from retailers, incorrectly purchased products and products damaged due to incorrect operation by the customer cannot be returned.
You have 30 days to decide if an item is right for you. If you want to return or exchange the item, please contact us within 30 days of delivery.
There are certain situations where only a partial refund will be given:
- Any item that is not in its original condition, is damaged, or has parts missing that are not due to our fault
- Any item that is returned more than 30 days after delivery
Once we've received and checked the returned product, we will email you to let you know we've received your returned item. We will also notify you of our approval or rejection of your refund.
If approved, we will then inform you thru email that we are refunding the amount paid.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Late or missing refunds
If you haven't received a refund yet, please contact your credit card company first. It may take some time for your refund to be officially posted.
If you've done all of these and still haven't received your refund, please contact us at [email protected]ook.com.
We only exchange items if they are defective, damaged or different from the one you ordered. If you'd like to exchange it for the same item, email us at [email protected] Note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return. Send us an email at [email protected]
The expected time to report an article, product or service that is to be canceled / exchanged is only 24 hours. We ship our products within 1-4 days. Therefore, if the product has already been shipped, we cannot cancel the order.
To return your product, email us at [email protected]
You must pay the shipping cost for the return of the item.
The shipping cost is non-refundable. If you received a refund, the cost of shipping back will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you can vary.
The Onliai.com team works with the world's top manufacturers to bring the best value and high quality products to our customers. Your order can be shipped from anywhere in the continental US, Vietnam, India, China or other countries. We partner with USPS, DHL and Purolator to deliver your package, they will receive the utmost care and convenience.
order processing time
After placing your order, you will receive an email notification confirming that we have received your order. We will process your order 6 hours after successful payment. Order processing usually takes 1-2 days. During a high volume or crisis, processing time may take an additional 2-4 days.
Once shipped, you will be notified by email and can log into our website or app for real-time tracking. Please note that some orders may be sent using multiple packages. In these cases, you will receive multiple emails and tracking numbers.
Shipping time frame
Affected by Covid-19, there will be some delay on the delivery.
All standard shipments usually arrive within 5-12 business days from the ship date.
Countries that can be carried: United States, Canada, United Kingdom, Australia
Shipping Name Conditions Price
Shipping Name Conditions Price
Express Shipping (7-12 days) $29.00 and above $0.00
Express Shipping (7-12 days) $0.01–$28.99 $5.99
VIP Shipping (5-10 days) $0.01–$28.99 $7.99
VIP Shipping (5-10 days) $29.00 and above $4.99